Privacy Policy

1. Introduction

Replytics AI, Inc. ("Replytics," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist service.

2. Information We Collect

2.1 Business Information

• Business name, address, and contact information
• Business hours and service offerings
• Calendar and scheduling preferences
• Staff information and availability

2.2 Caller Information

• Phone numbers for caller identification
• Names provided during calls
• Service preferences and appointment history
• Call recordings for quality and training purposes

2.3 Technical Data

• IP addresses and browser information
• Device and connection information
• Usage data and analytics

3. How We Use Your Information

We use collected information to:

• Provide and maintain our AI receptionist service
• Process appointments and send reminders
• Improve our AI's natural language processing
• Personalize caller experiences through our Memory Layer
• Send administrative communications
• Comply with legal obligations

4. Data Retention

We retain caller memory data to provide personalized service. Business owners can request deletion of specific caller records at any time. Call recordings are retained for 90 days unless otherwise specified by the business.

5. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Strict access controls and authentication

6. Third-Party Services

We integrate with trusted third-party services including:

• Twilio for voice and SMS services
• Google Calendar for scheduling
• OpenAI for natural language processing
• ElevenLabs for voice synthesis

Each service maintains its own privacy policy and security standards.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format

8. Contact Us

For privacy-related questions or concerns, please contact us at: